Privacy
Policy
Your privacy is our priority. Learn how we collect, use, and protect your data.
Our Commitment to Privacy
DentalDrive LLC ("we," "us," or "our") is committed to protecting your privacy and the confidentiality of your business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using DentalDrive, you agree to the collection and use of information in accordance with this policy and our Security & Privacy standards.
1. Information We Collect
Account Information
When you create an account, we collect:
- • Practice name and address
- • Contact person name and title
- • Email address and phone number
- • Password (encrypted)
- • Billing information
- • Tax ID or business registration number
Business Data
As a business file backup service, we store and process business data including:
- • Practice management documents
- • Administrative files and records
- • Employee training materials
- • Operational documents
- • Billing and financial information
- • Any other business files you choose to backup
Important: All business data is encrypted at rest and in transit. We never access your data except for technical support with your explicit permission or as required by law.
Note: DentalDrive is designed for business operations files. For patient health information, please use certified EHR/PMS systems designed specifically for that purpose.
Usage Information
We automatically collect certain information when you use the Service:
- • Device information (OS, browser, IP address)
- • Usage patterns and feature utilization
- • Performance and error logs
- • Access times and dates
- • Referring/exit pages
Communications
We collect information from your communications with us:
- • Support tickets and email correspondence
- • Phone call recordings (with notice)
- • Chat transcripts
- • Survey responses and feedback
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
- • Provide, operate, and maintain the backup service
- • Process and store your dental practice data
- • Enable data recovery and restoration
- • Authenticate and authorize access
Service Improvement
- • Understand how users interact with our Service
- • Identify and fix technical issues
- • Develop new features and improvements
- • Optimize performance and reliability
Communication
- • Send service updates and announcements
- • Respond to support requests
- • Send billing and account information
- • Notify you of security incidents
Legal Compliance
- • Comply with applicable laws and regulations
- • Respond to legal requests
- • Enforce our Terms of Service
- • Protect our rights and property
3. Information Sharing and Disclosure
Our Promise
We DO NOT sell, rent, or trade your personal information or business data to third parties for marketing purposes. Your data belongs to you.
We may share your information only in the following limited circumstances:
With Your Consent
We may share information when you explicitly authorize us to do so, such as when providing technical support or integrating with third-party services.
Service Providers
We use trusted third-party service providers for hosting, payment processing, and analytics. All providers sign Business Associate Agreements (BAAs) and are bound by confidentiality obligations.
Legal Requirements
We may disclose information if required by law, subpoena, court order, or governmental authority, or to protect our rights and safety.
Business Transfers
If DentalDrive is acquired or merged, your information may be transferred. You will be notified of any such change and your choices regarding your data.
4. Data Security
We implement comprehensive security measures to protect your data:
Technical Safeguards
- • AES-256 encryption at rest
- • TLS 1.3 encryption in transit
- • Multi-factor authentication
- • Intrusion detection systems
- • Regular security audits
- • Automated threat monitoring
Organizational Safeguards
- • Role-based access controls
- • Employee security training
- • Background checks for staff
- • Incident response procedures
- • Data breach notification protocols
- • Business continuity planning
While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security but we continually work to improve our protections.
5. Your Privacy Rights
You have the following rights regarding your personal information:
Access
You can access your account information and business data at any time through the web dashboard or Windows client.
Correction
You can update or correct your account information directly. For business data corrections, update your source practice management software and changes will sync automatically.
Export
You can export all your data at any time in standard formats through the dashboard or by contacting support.
Deletion
You can request deletion of your account and data. We retain data for 90 days after account closure for recovery purposes, then permanently delete it (unless required by law to retain).
Restrict Processing
You can request restrictions on how we process your data, subject to legal and operational requirements.
Opt-Out
You can opt out of non-essential communications at any time via unsubscribe links or account settings.
To exercise any of these rights, contact us at privacy@dentaldrive.cloud
6. Data Retention
We retain your information for as long as necessary to provide the Service and comply with legal obligations:
- • Active accounts: Data retained indefinitely while account is active
- • Account closure: 90-day retention for recovery purposes
- • Legal requirements: Some data retained for 7 years (billing, audit trails)
- • Backups: Deleted data removed from backups within 90 days
- • Analytics: Aggregated, anonymized data may be retained indefinitely
7. Children's Privacy
DentalDrive is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. While the Service may store business documents, this is under the control of dental practices, not directly from children themselves.
8. International Data Transfers
DentalDrive operates in the United States. If you access the Service from outside the US, your information will be transferred to and processed in the United States.
By using the Service, you consent to the transfer of your information to the US and processing in accordance with US laws and applicable regulations.
9. Updates to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- • Update the "Last Updated" date
- • Send email notification to registered users
- • Display a prominent notice in the Service
- • Provide a summary of changes
Continued use of the Service after changes become effective constitutes acceptance of the updated policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:
Privacy Officer: privacy@dentaldrive.cloud
General Support: support@dentaldrive.cloud
Phone: +1 (800) 555-DENTAL
Address: DentalDrive, 123 Dental Drive, Suite 100, San Francisco, CA 94102